Follow one real-world washing machine callout through ServKit. Everything below is sample data — nothing is saved and no account is needed.
A customer calls about a washing machine that won't drain. You log the job with their address, appliance details, fault and an optional call-out fee. A job reference is created automatically from their postcode and the date.
Customer
Sarah Whitfield
Phone
07700 900412
Address
12 Larkhall Rise, London W3 6LJ
Appliance
Washing machine — Bosch WAJ28008GB
Fault
Drum fills but will not drain or spin
Call-out fee
£60.00
Pick a date and a morning or evening time window, then assign the right engineer. The whole week's workload stays visible on the schedule board.
Sarah Whitfield
W36LJ-170926-B00
Peter Hale
NW15A-170926-C41
One click sends the customer their appointment details — fault, time window, call-out fee — and sends the engineer the full job sheet. Every email is logged against the booking so you can see who was told what, and resend if needed.
Booking received
sarah.w@example.com
Appointment scheduled
sarah.w@example.com
Job assigned
daniel@yourcompany.co.uk
After the visit the engineer's work is recorded: make and model, what was done, parts fitted, labour, warranty, plus photos of the damage and the finished work. Outcomes include completed, part required, rescheduled, BER or cancelled.
Outcome
Completed
Warranty
90 days on parts & labour
Work performed
Cleared blocked pump filter, replaced drain pump
Part fitted
Drain pump 144997 — £38.50
Completing a job creates a branded invoice with your logo and details. The call-out fee taken at booking is rolled into labour. Email the customer a PDF with a Pay now link — a card payment through your own Stripe account marks the invoice paid automatically.
Set up your company profile, add your engineers and log your first booking in minutes. 7 days free, then £30 a month.
ServKit